Information

Contact

Do you have questions about one of our books or webinars? Or do you have questions about an order? Please contact us.

Phone: +31 (20) 663 1941

E-mail: contact@ictrecht.nl

Order and pay

You can place an order with us by clicking on the desired book or webinar. You then enter your contact and address details and choose one of our payment options (iDeal or credit card). As soon as you click the order button “Order and pay!” click, the order has been placed and you also have a payment obligation.

Prices include VAT and (where applicable) shipping costs (within the Netherlands).

When shipping abroad, €5 shipping costs will be charged.

After you have placed an order with us, you will receive an order confirmation by e-mail. If you have not received an order confirmation, please contact us.


Delivery

Once we have received your book order, we will usually ship the order within five working days. We work together with PostNL.

We do not charge shipping costs.

Webinars are sent directly via email to the email address provided.


Right of withdrawal

If you purchased the book as a consumer, you have a 14-day cooling-off period. You can revoke the agreement without giving reasons.

The withdrawal period starts on the day after you receive the book. If your order is delivered with multiple deliveries, the period starts on the day after receipt of the last book.

If you would like to exercise your right of withdrawal, please let us know. You can do this in the following ways:

ICTRecht BV
 Jollemanhof 12
 1019 GW Amsterdam

You have the option to complete the European model form, but are not obliged to do so.

You can review the books just as you would in a physical store, so you can browse through them, for example. But if the assessment goes beyond what is necessary, you are liable for any resulting depreciation.


Consequences of the revocation

If you cancel the agreement, you will receive a refund of the purchase price as soon as possible, but in any case no later than 14 days after we have been informed of your decision to cancel the agreement. We will refund using the same payment method you used to pay for the order.

After you have informed us that you wish to revoke the agreement, the order must be returned to us within 14 days. You can return the order at your own expense to the address below:

ICTRecht BV
Jollemanhof 12
1019 GW Amsterdam


Warranty and complaints
 Our books are of good quality. But was the book delivered damaged? Or do you encounter problems when watching a webinar? Please contact us so that we can find a solution together. We aim to answer your message within one or two working days. For urgent questions, please contact us by telephone.

THE MODEL FORM:

European model withdrawal form

(only complete and return this form if you want to revoke the agreement)

At:

ICTRecht BV
Jollemanhof 12
1019 GW Amsterdam

contact@ictrecht.nl

I/We* hereby share/share* that I/we* agree on our agreement

the performance of the following service: [service designation]*, revocation(s)*

Ordered on*/received on* [date of order for services or receipt for products]

[Name of consumer(s)]

[Consumer(s) address]

[Signature of consumer(s)] (only when this form is submitted on paper)

* Delete what is not applicable or fill in what is applicable.