Information

Contact

Do you have questions about one of our books? Or do you have questions about an order? Please contact us.

Phone: +31 (20) 663 1941

Ordering and payment

You can place an order with us by clicking on the desired book. Then fill in your contact and address details and choose one of our payment options (iDeal or credit card). As soon as you click on the order button "Order and pay!", the order has been placed and you also have a payment obligation.

Prices include VAT and (where applicable) shipping costs (within the Netherlands).

When shipping within the European Union, € 5 shipping costs will be charged. For shipping outside Europe, €20 shipping costs will be charged.

After you have placed an order with us, you will receive an order confirmation by e-mail. If you have not received an order confirmation, please contact us.

Delivery

Once we have received your book order, we usually ship the order within five business days using the Dutch postal service (PostNL).

We do not charge shipping costs.

Right of withdrawal

If you bought the book as a consumer, you have a 14-day cooling-off period. You can revoke the agreement without giving reasons.

The withdrawal period starts on the day after you have received the book. If your order is delivered with multiple deliveries, the period starts on the day after receipt of the last book.

If you wish to exercise your right of withdrawal, please let us know. You can do this in the following ways:

Send email to contact@ictrecht.nl
In writing by post to the address below

ICTRecht B.V.
Jollemanhof 12
1019 GW Amsterdam

You have the option to fill in the European standard returns form, but you are not obliged to do so.

You can evaluate books just like in a physical store, so you can browse through them, for example. But if the assessment goes beyond what is necessary, you are liable for any depreciation that may arise as a result.

Consequences of revocation

If you withdraw from the contract, you will receive a refund of the purchase price as soon as possible, but in any case no later than 14 days after we have been informed of your decision to withdraw from the contract. We will refund you using the same payment method you used to pay for the order.

After you have informed us that you wish to withdraw from the agreement, the order must be returned to us within 14 days. You can return the order at your own expense to the address below:

ICTRecht B.V.Jollemanhof 121019 GW Amsterdam

Warranty and complaints
Our books are of good quality. But was the book delivered damaged? Or are you running into problems when watching a webinar? Please contact us so that we can find a solution together. We aim to respond to your message within one or two working days. For urgent questions, please contact us by phone.

THE MODEL FORM:

European model withdrawal form

(only fill in this form and return it if you want to withdraw from the agreement)

To: ICTRecht B.V., Jollemanhof 12, 1019 GW Amsterdam

contact@ictrecht.nl

I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the purchase of the book [title of book]* received on [date]*.

[Name of consumer(s)]

[Address of consumer(s)]

[Signature of consumer(s)] (only if this form is submitted on paper)

* Delete what is not applicable or fill in what is applicable.

About us

ICTRecht B.V.
Jollemanhof 121019 GW Amsterdam
contact@ictrecht.nl
+31 (0)20 663 1941

KvK: 34216164
BTW: NL859169820B01

Terms and Conditions

Our terms and conditions apply to all purchases .

We only use your personal data for the requested service. Read our privacy and cookie statement for more information.

Shipping & Payment

Prices include VAT and (where applicable) shipping costs (within the Netherlands).

When shipping to other European countries, € 5 shipping costs will be charged.

For shipping outside Europe, €20 shipping costs will be charged.

Shipping of physical products usually takes place within five working days after payment via iDeal or credit card.